Return Policy

Cancellation / return policy
You can cancel your order as follows:
Before the order is completed, during the electronic process of your order you can at any time press the corresponding option, you can automatically stop the order process and you can continue to browse our website.
If the online order has been completed but the product has not been shipped yet, you can contact the Online Shopping Customer Service Department by phone: + 30 2695 025489 or via e-mail: info@modusfashion.gr and one of our partners will cancel it your order.
After sending or receiving the product, contact the Customer Service Department of online shopping by phone: +30 2695 025489 or via e-mail: info@modusfashion.gr to explain the reason you wish to cancel the order.
Returns / changes policy within Greece
Our online store gives you the opportunity to return the products for any reason, which you are not obliged to notify us. The return must be made within 14 working days from the day of receipt of your order.
All changes of orders are made with the current prices of the products on both sides and not with the prices that existed during the period when they were purchased.
For the return of the products to be accepted, you must:
The goods must be in the condition in which you received them. This means that its packaging must not have been tampered with and must not have been used.
To return all the forms that accompany it, such as the instructions for use.
Our company recommends that you make a first check upon receipt of your order to make sure that your package does not have any obvious defects (eg it is not broken, it is the right product, etc.). This control is not mandatory, and its non-performance does not limit your rights. For the best and fastest service, it is better to send along with the goods you return and the receipts and retail sales.

How to Return
Before proceeding with the return of your order, contact us either by phone or via email (info@modusfashion.gr – tel: +30 2695 025489, in order to receive the approval of your return request.
After receiving our approval, visit or call the nearest Courier store that we will indicate to you so that they can pick up or deliver the product you want to return.
Customer expenses for returns / changes within Greece
Our online store is charged with the cost of returning the goods only when:
Delivered late (except in cases of force majeure).
Has been delivered with damage or is defective.
It does not have the features that are presented in our online store. In any other case the cost of the return is borne by you.
Our company has the right to modify the terms of transactions. Our company has the responsibility to immediately update the text which refers to the terms of the transaction when any change regarding the terms is decided. The online store of our company fully follows the International and European DI and for the issues of e-commerce transactions as well as the Law on Consumer Protection (Law 2251/1994) which regulates issues of distance selling.